Conditions for the RMA
Note for customers from non-EC states:
The customs documents for return shipments made due to repairs and replacement services must indicate that the goods are not being imported or exported, but that it is in fact a goods transit. This note is absolutely necessary in order to avoid import duties. Shipments that are incorrectly declared by the sender, will be returned unopened by INCOM.
If you have any questions, please contact the INCOM support team at firstname.lastname@example.org who will gladly with offer advice and practical help.